Help & Support
Find answers to common questions about buying, selling, and using REUSIO.
Buying & Browsing
- How do I find items from my college?
- Use the college filter on the Browse page, or visit /college/[your-college-slug] to see listings only from your campus.
- Can I buy from other colleges?
- Yes, but pickup/delivery is limited to your college campus. For items from other colleges, you'd need to arrange your own pickup.
- What does "Pending Review" mean?
- New listings are reviewed by REUSIO before going live. This usually takes a few hours. Once approved, the status changes to "Active".
Selling
- How do I list an item?
- Click "Sell an Item", fill in details, upload photos, and submit for review. You'll be notified when it's approved.
- What photos should I upload?
- Clear photos of the actual item from multiple angles. Include any defects. Up to 6 images (JPG/PNG) or PDFs allowed.
- Can I edit or delete my listing?
- Go to My Listings. You can mark items as Sold or remove them (soft-delete). Editing is not available in MVP.
Payments & Delivery
- How does REUSIO delivery work?
- Buyer pays via UPI. We pick up from seller and deliver on campus. Delivery fee: ₹30 for items ≤₹250, free above ₹250.
- Is my payment secure?
- Payments are processed via UPI. We don't store card details. Sellers get paid after successful delivery.
- Can I pay cash on delivery?
- Currently only UPI payments are supported for delivery orders. For direct deals, you can arrange cash with the seller.
Account & Safety
- How do I contact a seller?
- On the listing page, click "Contact Seller" — their contact preference (phone/email) will be revealed after login.
- How do I report a listing or user?
- On the listing page, click "Report". Select a reason and submit. Our team reviews all reports.
- What if I forget my password?
- Click "Forgot password" on the login page. Enter your email to receive a reset link (requires Resend configuration).